Children’s Sports Hall Operations in the Second Month： How to achieve a leap in user experience？

Children’s Sports Hall Operations in the Second Month: How to achieve a leap in user experience?

The first wave of opening of the business has passed. How can I let the user stay, be willing to repurchase, or even actively recommend it? The answer is: service upgrade!

According to statistics, 90% of parents will give priority to service experience when choosing a children’s playground, while 60% of customers lose isbecauseservice is not in place. In the second month of opening, the focus is not on attracting new products, but how to improve service quality, optimize operational processes, enhance interactive experience, let parents and children fall in love with it, and achieve both user retention and reputation improvement.

1. Refine service: make parents and children satisfied

1. Upgrade the membership system and create a long-term user

The high-quality of membership system can increase the repurchase rate by 30%. It is recommended that venues launch:

✅ Value-Stored Members: Recharge points or experience coupons will be given when recharging, which will increase the repurchase rate.

✅ Exclusive activities: such as "Member Parent-Child Day", which enhances user stickiness.

✅ Points redemption: You can accumulate points when signing in and spending in exchange for gifts or discounts.

2. Careful service details to make parents worry-free

Every detail of the serviceof will affect the satisfaction of parents:

🔹 Added a baby car parking area and a parent-child rest area to optimize the venue layout.

🔹 Provides free tea, wipes, and first aid kit to enhance parents’ sense of trust.

🔹 Customer service response mechanism, parents can get solve within 5 minutes.

2. Optimize the operation process: improve the experience and reduce etc.

1. Make an appointment and entry management to make the user smoother

Too long queue time will cause 40% ofuser churn, which can be optimized:

✅ Online reservation system: Make reservations in time periods to reduce peak periods etc.

✅ Smart queue reminder: Parents can check the seeetc waiting time through their mobile phones to optimize game arrangements.

✅ Electronic bracelet: bind consumption, timing, and device unlocking to improve convenience.

2. Improve the security of the venue and make parents feel more at ease

Parents are most concerned about of the children and ofsecurity. Sports halls must do:

🔹 There are no blind spots in the entire venue, and parents can check the real-time picture in the rest area.

🔹 Daily equipment inspection to ensure that amusement equipment complies with national security standards.

🔹 Emergency response mechanism, such as children falling or missing etc., employees can respond within 1 minute.

3. Innovative interactive experience: Let children have freshness every time they come

1. Upgrade interactive equipment to enhance the fun of playing

Children’s amusement equipment of is updated and upgraded, and it is the key to improving user experience of the user. Midong Entertainment of intelligent interactive equipment makes sports halls more attractive:

✅ Intelligent sensing trampoline: Combining lighting and scoring system, children have more sense of participation.

✅ Variable climbing wall: can be adjusted according to children’s age difficulty to improve the challenge.

✅ Somatic interactive track: combine sound effects and animation to stimulate children’s interest in sports.

2. Regular event planning to maintain user popularity

🔹 Different parent-child interactive activities are launched every week, such as "Train Challenge" and "Fun Sports Meeting".

🔹 Set up a community and regularly push welfare information to increase parental participation.

🔹 Decorate venues in combination with festival themes, such as Halloween, Children’s Day etc, to enhance the experience.

In the second month of opening, the quality of the service directly determines the user retention rate. Only by optimizing service details, improving operational efficiency, and upgrading amusement equipment can the sports hall maintain competition power for a long time.

Midong entertainment helps the venue improve the user experience and create a more attractive children’s sports space!

Make an appointment for consultation now to enable professional equipment and service to empower you of venues!