FAQs and Script Guide for Parents in Children’s Paradise： 16 high-frequency Q&A to Resolve Consumption Concerns

FAQs and Script Guide for Parents in Children’s Paradise: 16 high-frequency Q&A to Resolve Consumption Concerns

In the operation of children’s playground of, every time I interact with parents, I am atstablish trusting of valuable opportunities. According to the "2025 Parent-Child Consumption White Paper" ofdata, 78% of parents will raise 3-5 core issues before making consumption decisions. Whether these questions can be answered professionally and effectively directly affects 60% of purchase decisions. Midong Entertainment, as a well-known company in the children’s entertainment industry for 12 years, is well versed in this and is committed to a one-stop solution to help operators improve customer conversion rates.

1. Security hygiene, parents are most concerned about the "lifeline"

Q1: Youof device has no havesecurity authentication? How often do I check it?

All have Midong amusement equipment through the National Special Equipment Testing Center certified, and relevant certificate photos can be presented. We insist on conducting professional security checks 30 minutes before opening every day, and have detailed records of "security inspection form". In addition, third-party agencies have in-depth inspections every week to ensure that the equipment is foolproof. Who says that says security can only rely on commitment? We use 0.03% ofsecurity accident rate to prove our strength!

Q2: Will so many children get hurt if they play together?

You observe very carefully! Weof each project has designed current limit measures, and the for example ocean ball pool will strictly control the number of children to accommodate. At the same time, we will have multiple security personnel patrol in real time, and have possible collisions in the corner to paste arc handles and anti-collision strips. Have limited space and unlimited security, allowing children to free themselves!

Q3: How often do the ocean ball/sand pool be disinfected? How to ensure cleanliness?

We use the "three-frequency disinfection method": after the park is closed every day, it is soaked and washed with a special cleaning agent every week, and replace 10% of the new balls every month. Sand pool useofis food-grade cassia seeds, which are screened and dusted after closing every day. We know that parents attach great importance to health. Here, it is not only a paradise, but also a clean and exemplary model!

Q4: How is the hygiene in the bathroom and maternal and child rooms?

The bathroom is inspected every 30 minutes and is equipped with a special toilet and toilet seat for children. The mother and baby room provides constant temperature hot water, disinfectant wipes and independent breastfeeding room. We are committed to providing a comfortable and hygienic environment like home, so that parents and children can enjoy a pleasant experience.

2. Consumer experience, affecting decision-making of "value perception"

Q5: I’s child is 2 years old/8 years old. Are there any suitable projects for?

2-year-old babies can go to the "Cute Baby Exploration Zone", where they have anti-slip climbing pads, soft building blocks and music rocking horses, and all have designs are rounded corners. 8-year-old children can challenge Midong Entertainment of "Brave the Grade" high-altitude expansion area, which not only exercises physical coordination skills, but also helps children break through their own I and challenge infinite possibilities!

Q6: Can parents play with their children? Is there an additional charge?

sure! We advocate parent-child play, parents accompany them for free, and provide anti-slip socks. In an experience area like "parent-child bakery", parents and children can make cookies together and take the finished product away. One ticket, double companionship, who says that the amusement park can only play with children, and parents watch?

Q7: Your ticket is 20 yuan more expensive than the next door. How expensive is it?

The price difference comes from the three major advantages of weof: first, issecurity investment, equipment inspection cost is 3 times. Secondly, there is parent-child service, and there are 4 free early education games every day. Finally, the sanitation standard, disinfection costs account for 15% of the operating costs. This is not only a ticket, but also a comprehensive and high-quality "parent-child growth package". It has a great value experience, why not?

Q8: Can you play the project in the ticket after buying it? Have no extra charges?

Tickets include 90% of project, such as trampoline, ocean ball, career experience etc. Only a small part of the value-added project requires separate charges, the price is transparent, and there is no forced consumption. We promise transparent consumption, so that you can feel at ease every choice.

3. Member service, improve repurchase of "long-term customer lock"

Q9: What are the benefits of applying for a membership card? Stored value security?

Membership card provides triple benefits: discounts, exclusive events (such as partying for monthly membership day), and bank supervision of stored value funds security guarantee. Midong Entertainment has been deeply involved in the industry for 12 years and is well aware of the importance of trust of, and we have 80% of old members choose to renew their cards.

Q10: Can I refund my membership card? How long is there any validity period?

According to the Consumer Rights Protection Law, membership card supports 7-day no-reason refund. The validity period of have is 1 year from the date of application, and the balance that has not been used up can be extended for 3 months. Midong Entertainment is customer-centric, ensuring your rights and interests, so that every purchase has no worries.

Q11: Will the tickets have valid on the same day? Can you leave the market halfway and then enter?

Tickets are unlimited in and out on the same day. You can use the QR code bracelet to exit and scan the code to register. You can directly scan the code to enter the venue, which is very convenient. Many parents take their children out for dinner at noon and then return to play in the afternoon. There is no problem. We provide ofis flexible of play experience, allowing happiness to be uninterrupted.

Q12: Can monthly/seasonal card be used on weekends? Need to make an appointment?

Weof membership card in weekends and holidays can be used, and no reservation is required. Members also enjoy the privilege of having priority placeholding etc. For example Saturday morning of science experimental class. Have a Midong Entertainment of Membership Card, and have a Happy Pass for the whole year!

4. Special circumstances, test service of "emergency handle"

Q13: If the child is injured, how can you handle it?

We park is equipped with professional first aid kit and medical staff, and minor abrasions will be handled as soon as possible. If you need to be sent to the hospital, wehave cooperated with the Children’s Hospital and will arrange a special person to accompany you. Midong Entertainment always puts children’s ofsecurity first, and is committed to providing comprehensive and thoughtful guarantees.

Q14: What if the child gets lost?

wehave triple anti-lost system: entrance facial recognition, positioning bracelets for each child, and all employees of "seeking emergency plans". In the first half of this year, Midong Entertainment has helped 6 families find their children, and the average recovery time is only 8 minutes. Technology empowers parents completely reassure.

Q15: I have allergies/walking in a wheelchair. Is there any suitable of project?

We have specially set up an allergy-friendly area, and the materials have all been dust-free and lint-free. At the same time, there are wheelchair passages in the park, and each project has a slope entrance. You can tell us the specific situation of the child, and we will arrange exclusive security staff to assist in the game. Midong Entertainment adheres to humanistic care, so that every child can enjoy the right to play.

Q16: Can you bring your own food? Is the catering in the park hygienic?

To ensure food security, we do not recommend bringing your own food. The ingredients in the restaurant in the park are all from regular channels, and the children’s set meals are prepared by nutritionists. Weof hygiene rating is A-level, and many parents choose to eat in the park, because here, not only is the paradise, but also is the health of harbor.

Through standardized rhetoric training can significantly improve the conversion rate of parents’ consultation and reduce customer complaints. Integrate these high-frequency Q&A and speech into the employee manual, so that every question becomes the starting point of word-of-mouth fission, and make your paradise the "reliable first choice" in parents’ hearts!

▶ Why choose Midong Entertainment?

The industry has been deeply rooted in 12 years, and the service has been projected worldwide by 1,200+ parent-child spaces.

Provide planning, design, research and development, production, construction, etc one-stop projectsolve solutions

It mainly engages in projecthave trendy toys and sports halls, indoor children’s playgrounds, expanded rock climbing, and outdoor unpowered climbing equipment. The product covers most of the product needs in indoor and outdoor areas, and has the full product line of production and R&D capabilities.

▶ Customer Testimony

"Midong of design not only makes children have fun, but also through scientific dynamic planning increases the average customer price by 30%!" – Operation Director of Mushroom Sports Hall

▶ Consult now and get 20+ industry information